Terms and conditions of use

Regulations of the woodworkpartners online store

§ 1

Introductory provisions

The woodworkpartners online store, available at the website woodworkpartners.com, is run by ustolarzy sp.z o.o. with headquarters in Warsaw. entered into the National Court Register by the District Court for the capital city of Warsaw in Warsaw, XII Commercial Division of the National Court Register under the number KRS 0000872259, with share capital of PLN 10,000, NIP number 5272943238.
These Regulations are addressed to both Consumers and Entrepreneurs using the Store and define the rules for using the Online Store as well as the rules and procedure for concluding Sales Agreements with the Customer at a distance via the Store.

§ 2

Definitions

Consumer - a natural person concluding a contract with the Seller as part of the Store, the subject of which is not directly related to its business or professional activity.
Seller - carpenters sp.z o.o. with headquarters in Warsaw at ul. Zwrotnicza 6, postal code 01-219, entered into the National Court Register by the District Court for the Capital City of Warsaw, XII Commercial Division of the National Court Register under the number KRS 0000872259, with the share capital of PLN 10,000, NIP 5272943238.
Customer - an Entrepreneur running a business who wants to sell the seller's products to his customers or any other entity if the seller decides so
Entrepreneur - a natural person, a legal person and an organizational unit that is not a legal person, the separate law of which grants legal capacity, performing on its own behalf an economic activity that uses the Store.
Store - an online store run by the Seller at the Internet address woodworkpartners
Distance contract - a contract concluded with the Customer as part of an organized system of concluding distance contracts (as part of the Store), without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication until the conclusion of the contract.
Regulations - these Store regulations.
Order - the Customer's declaration of will submitted via the Order Form and aimed directly at concluding the Product Sales Agreement or Products with the Seller.
Account - the Customer's account in the Store, in which the data provided by the Customer and information about the Orders placed by him in the Store are collected.
Registration Form - a form available in the Store that allows you to create an Account
Order Form - an interactive form available in the Store that allows you to place an Order, in particular by adding Products to the Cart and defining the terms of the Sales Agreement, including the method of delivery and payment.
Cart - an element of the Store's software in which the Products selected for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.
Product - a movable item available in the Store which is the subject of the Sales Agreement between the Customer and the Seller.
Sales Agreement - a product sales contract concluded or concluded between the Customer and the Seller via the Online Store. The Sales Agreement also means - according to the Product features - a contract for the provision of services and a contract for specific work.

§ 3

Contact with the Store

Seller's address: Zwrotnicza 6, 01-219 Warszawa.
Seller's e-mail address: contact@woodworkpartners.com.
Seller's telephone number: +48 665 888 275
Seller's bank account number: PL 89 1140 2004 0000 3602 8072 7428; EUR 30 1140 2004 0000 3112 1234 8357
The Customer may communicate with the Seller using the addresses and mobile phone number provided in this paragraph.
The customer may communicate by phone with the Seller on weekdays between 09:00 - 17:00.

§ 4

Technical requirements

To use the Store, including viewing the Store's assortment and placing orders for Products, you must:

terminal device with access to the Internet and a web browser,
an active e-mail account,
enabled cookies.

§ 5

General information

The Seller, to the fullest extent permitted by law, shall not be liable for any disruptions, including interruptions in the functioning of the Store, caused by force majeure, unlawful actions of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.
Viewing the Store's assortment does not require creating an Account. Placing orders by the Customer for Products in the Store's assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal and address data enabling the Order to be completed without creating an Account.
The prices given in the Store are given in Polish zlotys and are gross prices (including VAT).
The final (final) amount to be paid by the Customer consists of the price for the Product. The customer does not bear the delivery costs.

§ 6

Creating an Account in the Store

To set up an Account in the Store, you must complete the Registration Form. It is necessary to provide the following data: name, surname, telephone number, e-mail address, billing address and shipping address (if different from the billing address).
An account in the store can only be set up by an entrepreneur running a business or other entity if the seller agrees
The account in the store will not be able to make purchases until it is verified by the seller.
The seller verifies the customer's account as follows:
- checks whether the customer is an entrepreneur and intends to undertake long-term cooperation with the seller by relying on the sale of the seller's products in their stores.
The seller may not verify the customer's account without giving a reason.
Creating an Account in the Store is free.
Logging in to the Account is done by entering the login and password set in the Registration Form.
The Customer may at any time, without giving a reason and without incurring any fees, delete the Account by sending an appropriate request to the Seller, in particular via e-mail or in writing to the addresses provided in §

§ 7

Rules for placing an Order

In order to place an Order:

log in to the Store,
select the Product or Products that are the subject of the Order, and then click the "Add to Cart" button,
click the "Order and pay" button,
choose one of the available payment methods and depending on the method of payment, pay for the order within a specified period, subject to § 8 point 3.

§ 8

Delivery and payment methods offered

The Customer may use the following methods of delivery or collection of the ordered Product:

1.courier shipment, personal pickup, shipment on a pallet, own transport

The customer can use the following payment methods:

1.payment by bank transfer to the Seller's account;

2. electronic payments.
Detailed information on delivery methods and accepted payment methods can be found on the Store's website.

§ 9

Execution of the sales contract

The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.
After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation takes place by sending the Customer an appropriate e-mail to the Customer's e-mail address provided when placing the Order, which contains at least the Seller's declaration of receipt of the Order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement. Upon receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
The customer is obliged to make the payment within 7 calendar days from the date of the Sale Agreement - otherwise the order will be canceled.
If the Customer has chosen a delivery method other than personal collection, the Product will be sent by the Seller within the time specified in its description, in the manner resulting from the Order.
In the case of ordering Products with different delivery times, the delivery date is the longest given date.
In the case of ordering Products with different delivery times, the Customer has the option of requesting delivery of the Products in parts or delivery of all Products after completing the entire order.
If the Customer chooses to collect the Product in person, the Product will be ready for collection by the Customer within the time specified in the Product description. The Customer will be additionally informed by the Seller about the readiness of the Product for collection by sending an appropriate e-mail to the Customer's e-mail address provided when placing the Order.
In the case of ordering Products with different terms of readiness for collection, the Customer has the option of collecting the Products in parts (depending on their readiness for collection) or collecting all Products after completing the entire order.
The start of the period of readiness for collection starts from the day the payment is credited to the Seller's bank account.
Products are delivered within the territory of the European Union.
Delivery and personal collection of Products are free of charge.

§ 10

The right to withdraw from the contract

The consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
The running of the time limit specified in sec. 1 begins with the delivery of the Product to the Consumer or a person other than the carrier designated by him.
In the case of an Agreement that covers many Products that are delivered separately, in batches or in parts, the date specified in paragraph 1 runs from the date of delivery of the last item, batch or part.
In the case of an Agreement which consists in the regular delivery of products for a specified period of time, the date specified in paragraph 1 runs from the date of taking possession of the first thing.
The consumer may withdraw from the Agreement by submitting a declaration of withdrawal from the Agreement to the Seller. To meet the deadline for withdrawing from the Agreement, it is sufficient for the Consumer to send a statement before the expiry of this period.
The statement may be sent by traditional or electronic mail by sending the statement to the Seller's address - the Seller's contact details are specified in § 3.
If the Consumer sends the declaration by e-mail, the Seller shall immediately send the Consumer to the e-mail address provided by the Consumer confirmation of receipt of the declaration of withdrawal from the Agreement.
Consequences of withdrawal from the Agreement:

1. In the event of withdrawal from a Distance Agreement, the Agreement shall be deemed not to have been concluded.

2. In the event of withdrawal from the Agreement, the Seller shall immediately return to the Consumer, not later than within 14 days from the date of receipt of the Consumer's statement on withdrawal from the Agreement, all payments made by him.

3. The reimbursement will be made by the Seller using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that will not involve any costs for him.

4. The Seller may withhold the reimbursement until the Product is returned or until proof of its return is provided to him, whichever occurs first.

5. The consumer should return the Product to the Seller's address provided in these Regulations immediately, no later than 14 days from the date on which he informed the Seller about the withdrawal from the Agreement. The deadline will be met if the Consumer sends the Product back within 14 days.

6. The consumer shall bear the direct costs of returning the Product, including the costs of returning the Product, if, due to its nature, the Product could not be returned by regular mail.

7. The consumer is only responsible for reducing the value of the Product resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the Product.
The right to withdraw from a distance contract is not entitled to the Consumer in relation to the Agreement:

1.in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specification or serving to satisfy his individual needs,

2.for the provision of services, if the Seller has fully provided the service with the express consent of the Consumer, who has been informed before the commencement of the service that after the Seller has fulfilled the service, he will lose the right to withdraw from the Agreement,

3.in which the subject of the service are things that after delivery, due to their nature; they are inseparably connected with other things.

§ 11

Complaint and warranty

The sales contract covers new Products.
The seller is obliged to provide the customer with an item free from defects.
In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions on warranty in the Civil Code.
Complaints should be submitted in writing or electronically to the addresses of the Seller provided in these Regulations.
It is recommended to include in the complaint, inter alia, a brief description of the defect, the circumstances (including the date) of its occurrence, the details of the customer submitting the complaint and the customer's request in relation to the defect of the goods.
The Seller will respond to the complaint immediately, no later than within 14 days, and if he does not do so within this period, it is considered that the Customer's request was considered justified.
Goods returned as part of the complaint procedure should be sent to the address provided in § 3 of these Regulations.
In case of. when a guarantee has been granted for the Product, information about it, as well as its content, are included in the description of the Product in the Store.

§ 12

Out-of-court ways of dealing with complaints and redress

Detailed information on the possibility for the Consumer to use extrajudicial means of dealing with complaints and redress and the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodeship Inspectorates of Inspection Handlowa and on the website of the Office of Competition and Consumer Protection.
The consumer has the following exemplary possibilities of using extrajudicial means of dealing with complaints and redress:

1. The consumer is entitled to apply to the permanent amicable consumer court referred to in Art. 37 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to settle the dispute arising from the Agreement concluded with the Seller.

2. The consumer is entitled to apply to the provincial inspector of the Trade Inspection, pursuant to Art. 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller.

3. The consumer may obtain free assistance in resolving the dispute between him and the Seller, also using the free assistance of a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers) .

§ 13

Usage and safety

Be especially careful when unpacking furniture.
(a) at least two adults are required to carry the parcel;
b) do not throw the parcel;
c) Do not use sharp tools to open the package.
Furniture should be used in accordance with its intended purpose.
Furniture should be stored in dry and closed rooms.
Furniture should be protected against unfavorable weather conditions.
The folded piece of furniture should be leveled and placed on an even surface.
All furniture (except tables) must be permanently attached to stable and
durable surfaces such as a wall or a pillar.
Furniture should be stored in rooms with a temperature of 15 - 40 ° C and humidity
within 40 - 70%.
It is forbidden to use harsh chemicals, alcohol and gasoline to care for the furniture.
Furniture should not be located in close proximity to heat sources (heater, fireplace, etc.)
The maximum allowable load for furniture (excluding accessories) is 40 kg.
At least two adults are required to relocate the furniture.
Do not move the furniture without lifting it above the surface.
The furniture has sharp ends - special care should be taken especially in presence
children, the elderly and people with problems with independent movement.
Due to the peculiarities of wood products, splinters may appear on their surface -
be especially careful.

§ 14

Personal data in the Online Store

The administrator of personal data of Customers collected via the Online Store is the Seller.
Customers' personal data collected by the Administrator via the Online Store is collected in order to implement the Sales Agreement, and if the Customer agrees - also for marketing purposes.
The recipients of the personal data of the Customers of the Online Store may be:

1.in the case of a Customer who uses the Online Store with the method of delivery by courier, the Administrator provides the Customer's collected personal data to the selected carrier or intermediary performing the shipment at the request of the Administrator;

2.in the case of a Customer who uses the Online Store with the method of electronic payments or with a payment card, the Administrator provides the Customer's collected personal data to the selected entity servicing the above payments in the Online Store.
The customer has the right to access their data and correct them.
Providing personal data is voluntary, but failure to provide the personal data indicated in the Regulations necessary to conclude a Sales Agreement results in the inability to conclude this contract.
Detailed provisions regarding the protection of personal data and the privacy policy can be found in the "Privacy Policy" tab.

§ 15

Final Provisions

Agreements concluded via the Online Store are concluded in Polish.
The Seller reserves the right to amend the Regulations for important reasons, that is: changes in the law, changes in payment and delivery methods - to the extent to which these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer about each change at least 7 days in advance.
In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the act on the provision of electronic services; the Act on Consumer Rights, the Act on the Protection of Personal Data.
The customer has the right to use extrajudicial means of dealing with complaints and redress. To this end, he may submit a complaint via the EU ODR online platform.